Guarantees and Warranties

We will happily get in touch on your behalf with the UK manufacturers and importers if you need to call on the guarantee of any product bought from us.

Please follow any instructions you received with your product regarding registration of the guarantee.

Bartscher 1 year guarantee

Berndes Removable Handles 10 year guarantee

Berndes Signocast 10 year guarantee

Demeyere 30 years guarantee (10 years for professional use) on all pans except non stick where there is a 5 year guarantee (0 years for professional use)

Emile Henry Flame 3 year warranty for household use

Gastrolux Lifetime warranty against distortion and 2 year domestic warranty on rest

Mauviel M'Cook (was Cook'Style) No specified warranty

Mauviel M'Heritage (was Cuprinox) 25 year guarantee

Paderno Grand Gourmet 1 year guarantee

SKK Premium Plus and SKK Induction 5 year guarantee on the non stick coating
Lifetime guarantee not to warp or buckle (excludes commercial use)

SKK Tri Ply Lifetime guarantee not to warp or buckle (excludes commercial use)

Staub Lifetime warranty

Swiss Diamond Lifetime warranty

PLEASE NOTE : Manufacturers' guarantee and warranties do not cover neglect, normal wear and tear or misuse of the products. They cover defective workmanship and defective materials. So please ensure you follow product care and use guidelines.